Overview
Refresh allows you to gather information or feedback from users by creating forms they can respond to either in the app or on the website. Create forms for a wide range of scenarios, including:
- Benefits enrollment
- Survey or poll
- Volunteer signup
- Waiver
- Registration
- Self-reporting
- New hire information
Can I set up a form flow?
A form flow takes forms a step further by adding specific conditions based on user responses. For example, if users give certain responses to a question, they receive more information through email, or are asked to complete an additional form. If you’d like to explore this option, contact the Refresh customer success team.
Choose your questions
The form builder offers a range of question types and setup options, so you can tailor it to your needs. Select from a range of questions. such as:
- Multiple choice (Picker or Radio group)
- Open-ended (Text)
- Consent (Checkbox)
- Date and/or time (Date and/or Time picker)
- Photo and/or video (Media upload)
Depending on the the field type, you can specify the format of the response, such as text, currency, percentage, or media file.

Collect & view responses
Each person can submit one response per form. Responses are automatically compiled in in a downloadable list, and as a numerical summary for any questions with calculable fields.
For example, a multiple-choice quiz will show how many users chose each option (A, B, C, etc.). These summaries can be viewed as pie charts, percentages, averages, or raw totals—making it easy to interpret results at a glance.

Can I download form responses?
Yes! Learn how at View & export responses.
Automate alerts & scheduling
Streamline your workflow with built-in tools like:
- Email alerts when a submission is received
- Push notifications to nudge users before the deadline
- Start and end dates to control when the form is visible
- Auto-reset options for recurring use
Here's how email alerts keep you informed:

These tools help ensure timely responses—whether it's a one-time form or part of a recurring process.