Check content visibility
Wondering why your content isn't displaying? Here's a checklist to quickly troubleshoot visibility problems.
Have you selected the correct Begin/End dates?
To verify the begin/end dates:
- Go to the list view of your items and locate the begin/end date column. Verify these match the timeframe you want it visible for.
- If needed, select the item to edit the dates under Scheduling.
Have you specified Hide/Show dates for a Challenge?
When setting up a Challenge, you can control when it’s visible to users by setting Show/Hide dates, separate from the scoring period.
To check or update these dates:
- Navigate to Engagement ➤ Challenges and review the Shows/Hides columns.
- If needed, select the Challenge to edit the dates.
Do your content and Challenge dates match up?
Show/Hide dates apply only to the Challenge itself, not the associated content (e.g., Focus Content or Media Collections). The visibility of tied content depends on its own Begin/End dates and whether it is enabled.
Is the content enabled?
In the list view of your items, check the far right column. If Enable is displayed, then your item is currently disabled.
To enable the content, do one of the following:
- Click Enable. This will override the existing scheduling.
- Edit the content item and change the scheduling.
Have you selected a Display tag within the content item or by placing it in the layout?
To ensure you've selected a Display tag:
- Go to your list of content items (e.g., Focus Content or Forms) and select one from the list.
- In the Menu appearance section, select one or more Display tags and save. For more steps, see Create & assign Display tags.
What Display tags should I expect to see?
The Display tags available to you are based on your admin level, reflecting what you also see in the Admin ➤ Tags ➤ Display menu.
Have you selected the correct Groups, Teams (sub-groups), or User tags?
To check your content has the correct availability:
- On the dashboard, go to the list of your content items (e.g., Focus Content or Forms) and review the Availability column.
- If needed, select an item to make changes and save.
How is content visibility determined by Groups, Teams, or User tags?
- If only the top-level is selected, everyone sees the content.
- If only specific Teams are selected, everyone else is excluded from seeing the content, except those in the Teams.
- If both Teams and User tags are selected everyone in those Teams and with those User tags will see the content.
Have you assigned the users the same hierarchy and/or tags as the content?
To check the user's assignment:
- Go to Admin ➤ Users and in the user list review the Tag and Hierarchy columns.
Are there enough slots in the section?
To adjust the number of slots in a section:
- Open the layout editor, and in the top-left corner of your chosen section, click the gear icon or select Edit Section. Alternatively, use the Map to navigate directly to the section.
- Scroll down to the Grid layout and use the arrows to adjust the number of rows and columns. For more steps, see Add & edit Sections.
- Click Save.
