Scoring

explore answers to common questions related to how users receive scores in a challenge what is the scoring period? the scoring period is determined by timeframe and period selected in the challenge setup in a custom fixed challenge, scoring begins and ends on the dates you select in a recurring challenge, the scoring begins immediately upon saving and continues indefinitely, unless you use hide/show dates or enable/disable options within the scoring period, each time users view a trigger, take steps, or self report via a form, they increase their score, moving them toward a completion and a possible win what type of scoring will users receive? there are three types of scoring y es/no p ercentage whole number the type of scoring depends on the calculation type in the setup, as shown in the chart below calculation scoring type description at least once yes (complete) or no (incomplete) the activity must be done at least once within the period, to get a yes (complete) daily consistency percentage the activity must be done the number of times you set, every day, to get one completion total whole number (+1 per step or trigger view) the activity must be done the total number of times you set, within the period, to get one completion how are steps scored? a step challenge is based on the number of steps a user completes within the scoring period the score (whether a percentage, yes/no, or step number) depends on the setup here are some examples with a goal of 5,000 steps, requiring at least once a day, in a daily recurring challenge, the score is the step number with a goal of 20,000 steps requiring a total over a fixed period, the score will be the step number with a goal of 5,000 steps, requiring daily consistency over a fixed period walking six out of seven days results in a final score of 86% how are views scored? every time a user goes to the content within the app they get credit if the content was previously active and already viewed they'll get credit for that view, if the view was within the selected period all challenges are retroactive, looking back within the period, whether fixed or recurring, and giving credit for the views found if the content is replaced with new content, they'll get another completion but the original credit will not be taken away can users get credit for viewing an external website? currently, there's no way for us to track users entering and leaving a website outside of the app can we track how long someone spent viewing something? currently, w e don't track the length of time users spend viewing something can users get credit for exceeding the goal? no credit is given for exceeding a goal, whether it's extra views or steps, or completing a form multiple times why does the challenge show as completed when it just started? if your content was previously active and you already viewed the content, perhaps while testing it, you will get credit for that view, if the view was within the selected period if you want scoring to start fresh after testing it, you'll need to create a new challenge all challenges are retroactive, looking back within the period , whether fixed or recurring, and giving credit for the views found for example, i n a recurring, weekly viewing challenge, if a user already viewed the content on monday morning, and you start the challenge later on monday or tuesday, they'll get credit for the view the same applies if a form was active and already completed in a self reporting challenge how do i see everyone's scores in the dashboard? in the dashboard, head to engagement ➤ challenges select the challenge from you list go to the challenge summary tab ensure group ties is unselected you'll see everyone who is participating in the challenge how does the leaderboard update? a leaderboard is continually updated and limited to the top ten every time someone takes an action, the scores are automatically recalculated and published in the leaderboard, which you cannot manually adjust if it's an easy challenge and you have a lot of participants, the leaderboard will show a total number rather than list names why don't scores appear on the leaderboard yet? users need to have a score before they get on the leaderboard, so it could be that you've made the goal too difficult for example, if it's custom fixed period, daily consistency challenge, and you've set the goal to 5,000 steps a day, a user's will not show up on the leaderboard until they hit at least 5,000 steps on a given day a few ways you could adjust the challenge to make it more attainable lower the daily step requirement change it to a recurring, daily instead of custom fixed this allows them to get a daily score and a completion every day switch from daily consistency to total , and adjust the step count, such as 60,000 steps over the month