Step tracking

2 min

get answers about how steps are tracked and scored in a challenge how are steps scored? a step challenge is based on the number of steps you complete within the scoring period the format of the score depends on calculation type in the particular setup for example, with a goal of 5,000 steps, requiring daily consistency over a fixed seven day period—walking six out of seven days results in a final score of 86% learn more at scores, wins, & completions docid 5ezaj6it2plsi8hklso66 why does the scoring period matter when viewing your score? the scoring period defines when your steps count if it's not taken into account, you may think your totals are off—especially in recurring challenges that reset daily, weekly, or monthly a lower than expected score often just means the period has restarted how does refresh record steps from my device? refresh syncs automatically with apple health (ios) and google health connect (android) to track your steps syncing starts instantly when you open your first step challenge and accept permissions—and applies to all future challenges steps keep syncing in the background—on ios, about every hour and when you reopen the app; on android, every 15 minutes manual entries do not count, so everyone plays fair! users just open a step challenge to get syncing started! how do you activate a step challenge? to get started with a step challenge, follow these steps go to the challenges section of the app find your step challenge and click activate syncing setup depends on your device iphone you'll be prompted to connect to apple health tap allow to grant permission for step syncing android you'll be prompted to install health connect if you haven’t already once installed, you'll be guided to grant the required permissions you'll start earning steps immediately why does the app show i have zero steps? this usually means step permissions haven’t been granted to allow the app to read your step data, follow the steps below based on your device iphone open your apple health app tap sharing > apps select your app (e g , largeco) toggle on steps to allow the app to read your step data android open the health connect app tap app permissions under permissions and data select your app (e g , largeco ) toggle on steps to allow the app to read your step data still not seeing your steps? let our refresh customer success team know!