Troubleshooting & Tips
Troubleshoot Challenges
How does step tracking work?
1 min
get answers about how steps are tracked and scored in a challenge how are steps scored? a step challenge is based on the number of steps a user completes within the scoring period the format of the score depends on calculation type in the particular setup for example, with a goal of 5,000 steps, requiring daily consistency over a fixed seven day period—walking six out of seven days results in a final score of 86% learn more at scores, wins, & completions docid 5ezaj6it2plsi8hklso66 why does the scoring period matter when viewing your score? the scoring period defines when your steps count if it's not taken into account, users may think their totals are off—especially in recurring challenges that reset daily, weekly, or monthly a lower than expected score often just means the period has restarted how does refresh record steps from my device? refresh syncs automatically with apple health (ios) and google health connect (android) to track your steps syncing starts instantly when you open your first step challenge and accept permissions—and applies to all future challenges steps keep syncing in the background—on ios, about every hour and when you reopen the app; on android, every 15 minutes manual entries do not count, so everyone plays fair! users just open a step challenge to get syncing started!