How does scoring work in a Challenge?
Explore answers to common questions related to how users receive scores in a Challenge.
The scoring period is determined by timeframe and period selected in the Challenge setup:
- In a custom fixed Challenge, scoring begins and ends on the dates you select.
- In a recurring Challenge, the scoring begins immediately upon saving and continues indefinitely, unless you use hide/show dates or enable/disable options.
Within the scoring period, each time users view a trigger, take steps, or self-report via a form, they increase their score, moving them toward a completion and a possible win.
There are three types of scoring:
- Yes/no
- Percentage
- Whole number
The type of scoring depends on the calculation type in the setup, as shown in the chart below.
Calculation | Scoring type | Description |
|---|---|---|
At least once | Yes (complete) or no (incomplete) | The activity must be done at least once within the period, to get a yes (complete). |
Daily consistency | Percentage | The activity must be done the number of times you set, every day, to get one completion. |
Total | Whole number (+1 per step or trigger view) | The activity must be done the total number of times you set, within the period, to get one completion. |
A Step Challenge is based on the number of steps a user completes within the scoring period. The score (whether a percentage, yes/no, or step number) depends on the setup.
Here are some examples:
- With a goal of 5,000 steps, requiring at least once a day, in a daily recurring Challenge, the score is the step number
- With a goal of 20,000 steps requiring a total over a fixed period, the score will be the step number.
- With a goal of 5,000 steps, requiring daily consistency over a fixed period--walking six out of seven days results in a final score of 86%.
Every time a user goes to the content within the app they get credit.
If the content was previously active and already viewed they'll get credit for that view, if the view was within the selected period. All Challenges are retroactive, looking back within the period, whether fixed or recurring, and giving credit for the views found.
If the content is replaced with new content, they'll get another completion but the original credit will not be taken away.
Currently, there's no way for us to track users entering and leaving a website outside of the app.
No credit is given for exceeding a goal, whether it's extra views or steps, or completing a form multiple times.
If your content was previously active and you already viewed the content, perhaps while testing it, you will get credit for that view, if the view was within the selected period. If you want scoring to start fresh after testing it, you'll need to create a new Challenge.
All Challenges are retroactive, looking back within the period, whether fixed or recurring, and giving credit for the views found.
For example, in a recurring, weekly viewing Challenge, if a user already viewed the content on Monday morning, and you start the Challenge later on Monday or Tuesday, they'll get credit for the view. The same applies if a form was active and already completed in a Self-Reporting Challenge.
In the dashboard, head to Engagement ➤ Challenges.
- Select the Challenge from you list.
- Go to the Challenge summary tab.
- Ensure Group ties is unselected.
You'll see everyone who is participating in the Challenge.
A leaderboard is continually updated and limited to the top ten. Every time someone takes an action, the scores are automatically recalculated and published in the leaderboard, which you cannot manually adjust.
If it's an easy Challenge and you have a lot of participants, the leaderboard will show a total number rather than list names.
Users need to have a score before they get on the leaderboard, so it could be that you've made the goal too difficult.
For example, if it's custom-fixed period, daily consistency Challenge, and you've set the goal to 5,000 steps a day, a user's will not show up on the leaderboard until they hit at least 5,000 steps on a given day.
A few ways you could adjust the challenge to make it more attainable:
- Lower the daily step requirement.
- Change it to a recurring, daily instead of custom fixed. This allows them to get a daily score and a completion every day.
- Switch from daily consistency to total, and adjust the step count, such as 60,000 steps over the month.
