Track redemptions

3 min

Who can do this:

Anyone with the Points (visible) Rewards (visible) permission

Keep track of the number of points users have, check what rewards they won or claimed, and manage the delivery of your manual rewards by viewing the redemptions list.

Check redemptions

Check the redemption list to see users who have points and have won or claimed rewards.

To view redemptions:

Go to Engagement ➤ Rewards.
- The Redemptions tab is already selected and the list is displayed. If it's a long list, use the scrollbar on the right to view all the rows.

For each user, view the following:

Reward: The name of the reward the user has won or claimed.
Points: The user's current point balance.
Value: If the reward is an auto-fulfilled gift card, its value is displayed. If the reward is one that you are manually giving, the value will be blank.
Delivered: A black checkmark indicates the user has received the reward, whereas a gray checkmark means the user has not received it. This is relevant to manual rewards, as you'll be able to see which rewards you still need to deliver, and you can check them off as you do so.
Date/time: This is when the user redeemed the reward.

Optionally, use the CSV button in the top-right corner to export the list. If you want keep your list focused on the latest redemptions, first archive items.

How do I know when auto-fulfilled gift cards are delivered?

Gift cards are considered delivered once a receipt is generated. The system does not track when users visit the gift card provider's website to redeem their reward.