---
title: Send & schedule messages
slug: send-and-schedule-messages
docTags: 
createdAt: 2022-08-04T19:23:28.000Z
---

:::hint{type="info"}
**Who can do this: **

- Anyone with the Message (editable) and Users (visible) permissions
- Additional viewing permissions are needed for any app content tied to the message (e.g. Focus Content, News & Notices)
:::

Send a message immediately, or schedule it for later. Use it promote content, request info, or encourage participation in a challenge.

:::hint{type="warning"}
**How often should I send messages?**

Blasting frequent messages may lead employees to tune them out or even turn off their notifications. For this reason, it's recommended to send messages sparingly.
:::

# Start a message

Here are four ways to start a message:

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--BaJqetECU3YKXdmQPflgG-20240923-235459.png)

All of the above bring you to the **Compose** page where you can prepare your message.

# Prepare your message

On the **Compose** page, prepare your message:

1. In the **Type** field, select one:
   - **Best channel per user: **Searches for the best channel for each user, whether push notification, text, or email, and sends it that way. 
   - **Push notification (mobile app message): **Sends an alert to their mobile device, through the app, which only works if users have downloaded the app and enabled notifications. 
   - **Text message (SMS): **Sends a text to their mobile phone number, which only works if users have provided their phone number.
   - **Email: **Sends a message to their email address, which they were required to provide when registering for the app.
2. Enter the message details:
   - **Subject: **Keep this under 55 characters. Push notifications don't require a subject and texts do not have a subject.
   - **Message body: **Keep this under 120 characters, for a push notification or text. An email can be whatever length you choose, and includes options for customizing the layout and content.
   - **Include link to app content:** Select this if you want to direct users to a specific Challenge, Form, Media Collection, Event, or other item.

A preview of your message appears in the right panel.

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--NbvNyHJRqLfdQojca3xuJ-20240910-232426.png)

Continue below to complete the remaining setup.

# Schedule (optional)

Tick **Send in the future **to select a time and date.

# Select recipients

At the bottom of the **Compose** page, in the **Send to** section, choose from two options:

- Keep **Segments/Tags** selected to send a message to everyone or to specific Groups, Teams, or Tags. (Your organization may have set up different labels for these).
- Select **Individuals **to choose specific users.

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--AEh2lRJ9Wm1-3DwOKGIFg-20250305-184516.png)

# Send message

Once you've finalized the details, send your message:

1. At the bottom, click** Send message.**
2. In the dialog, if you're sure, click **Send**.

Your message is sent either immediately or at the future date and time you selected.

:::hint{type="success"}
**Can I view or edit scheduled messages?**

Yes! To view your scheduled messages, go to **Messages** ➤ **Scheduled**. To edit a message, simply click the pen icon in the far-right column. 
:::