---
title: Segmentation & visibility
slug: segmentation-and-visibility
docTags: 
createdAt: 2024-06-13T20:37:09.482Z
---

One of the most powerful features of Refresh is to control who sees what, within the different areas of your organization. Between controlling access to features, and your own content, your app can take on completely different uses and appearances for entirely separate users, essentially becoming multiple apps in one.

*Segmentation* allows you to sort users into logical groups that reflect how your organization operates. 

*Visibility* matches up with segmentation to specify which features and content go to which users, and also which layout users see.

### A note on content vs features

In this guide,* features* refer to functional tools, whereas *content* refers to what you create. Both can be seen by users on the [homescreen](docId\:FKWLQrR_L-7Rdz3OW1qv8). Certain content is only available *within* a specific feature. For example, events are only available within the Calendar feature. 

*Content* that is visible to users on the homescreen depends on what you as an administrator create, how you segment (sort) users, and how you assign content to them. This section will mostly focus on these topics.

*Feature* availability depends on what was included in your organization's Refresh setup, as Refresh’s customer success team implements these for you. Features appear in the navigation menu and are permanent items.

:::hint{type="warning"}
**How do we get additional features?**

Currently, access to the *Events, Raves, Video Routine,* *Health Plan*, *Employment*, and *Expenses* features is enabled or disabled by Refresh’s customer success team. If you are interested in one of these and don't see it available, contact Refresh.
:::

# In this section

- [User segmentation](docId\:Y9ILxOu3kySMMm5W7gnyD)
- [Content availability](docId:47XmOUOjswrPLrqmdIB95)
- [Layout customization](docId\:zFe-GuU9H2fo5OHCEUrGV)
- [Tags vs. Hierarchy](docId\:mvnvUkZse7PV7pHjQmFwt)