---
title: Check message stats
slug: check-message-stats
docTags: 
createdAt: 2023-02-15T00:06:33.000Z
---

:::hint{type="info"}
**Who can do this:**

- Anyone with the Message (visible) and Users (visible) permissions
:::

Check your sent messages, including the open rate, the number of users it was sent to, and the channel type used.

# Open sent list

Message stats can be viewed in your list of sent messages.

To view your sent list:

1. Go to the **Messages** ➤ **Sent**.
   - Any messages you've sent are displayed in a list.

   Each column provides the following info:

- **Type**: The channel used, whether best channel, text, email, or push notification.
- **Subject**: The subject entered in the original message.
- **Date: ** The date you sent the message.
- **Sent to: **The number of users the message was sent to, and includes those who have and haven't opened it.
- **Opened:** The percentage of users who've opened the message.
- **Unopened:** The percentage of users who haven't opened the message.
- **Re-send: **Re-sends the message to all the original recipients.

# Check the open rate

Check the percentage of users who have or haven't opened a message. This is useful if you want to send a follow-up email or a reminder to either set of users.

:::hint{type="warning"}
**Can I see open rates for all messaging channels?**

Open rates are only available for push notifications. Email and text messages don’t provide reliable open-rate tracking as these channels don’t consistently report back when a message is opened.
:::

To check the open rate:

1. [Go to your Sent list.](docId:3Bpik1BjMkdXsIZIL84xX)
2. Check the percentage in the **Opened** and **Unopened** columns.
3. Click the percentage you want.
   - A filtered user list loads, displaying only those users. In the top-left corner, you'll see the filter that's been applied.

:::ExpandableHeading
## Send a message to filtered users

To send a message to the filters users, follow these steps:

1. In the filtered list, next to **Last name**, tick the checkbox. 
   - This selects all the users in the list. 
2. At the top of the list, click the **Message** button. 
   - The **Compose** page opens where you can enter a new message. The number of users is indicated on the **Send** button, and users' names are listed below it.
3. If everything is correct, click **Send message. **
   - Your message is immediately sent. 
:::