---
title: Check content visibility
slug: check-content-visibility
docTags: 
createdAt: 2024-11-07T23:43:07.184Z
---

Wondering why your content isn't displaying? Here's a checklist to quickly troubleshoot visibility problems.

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--SoweR7WUARL86Iis5nuxO-20250623-230731.png)

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# Begin/end dates

Have you selected the correct begin and end dates? 

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--juFIJG778pB8FrdjcSdFE-20241114-152222.png "Scheduling within content")

To verify the begin/end dates:

1. Go to the list view of your items and locate the **Begin/end dates **column. Verify these match the timeframe you want it visible for. 
2. If needed, select the item to edit the dates under **Scheduling**.
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# Hide/show dates

Have you specified hide/show dates for a challenge?

::Image[]{src="https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--SeDxqFBUBlebXRjRGPTWj-20241114-152503.png" size="92" width="976" height="242" position="center" caption="Hide/show dates within a challenge" showCaption="true"}

When setting up a challenge, you can control when it’s visible to users by setting show/hide dates, separate from the scoring period.

To check or update these dates:

1. Navigate to **Engagement ➤ Challenges** and review the **Shows/hides** columns.
2. If needed, select the **Challenge** to edit the dates.

**If none are set,** the challenge appears immediately upon saving.

- For a custom-fixed challenge, it's immediately visible and shows when the scoring period is going to start and end.
- For a recurring or rolling lookback challenge, scoring starts immediately.

:::hint{type="success"}
**Do your content and challenge dates match up?**

Show/hide dates apply only to the challenge itself, not the associated content (e.g., media or focus content). The visibility of tied content depends on its own begin/end dates and whether it is enabled.
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# Content status

Is the content enabled?

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--sdXcm0qUKtmyMox6A_s_I-20241114-152738.png "Content list")

In the list view of your items, check the far right column. If **Enable** is displayed, then your item is currently disabled. 

To enable the content, do one of the following:

- Click **Enable. **This will override the existing scheduling. 
- Edit the content item and change the **Scheduling**.
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# Display tags

Have you set up a display tag for each section or set? 

::Image[]{src="https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--KwVLfa59XtQj5ZFaLdy_n-20250623-224102.png" size="52" width="557" height="538" position="center" caption="Section settings" showCaption="true"}

To check this:

1. In the layout editor, open the section's settings. For more details, see [Edit a section.](docId\:RkejaksdeqJyqkTIG-dqY) 
2. Ensure **Filter by display tag **is toggled on and a tag is selected.
   - If varying the section by user assignment, check this for each set, making sure each tag is unique.
3. Click **Save. **

:::hint{type="warning"}
**Important!**

When varying a section by user assignment, each set needs its own unique display tag. Learn more at [Use display tags to place content](docId\:uJaTyXEJPxkiV29-XX1r-).
:::

Have you assigned a display tag to the content, either within the content or by placing it in the layout? 

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--zArXfhdj5zHB_GIpLGFva-20241114-153307.png "Menu appearance settings within content")

To ensure your content has a display tag:

1. Go to your list of content items (e.g., Forms) and select one from the list.
2. Scroll to the** Menu appearance **section, and check that the correct display tag is selected. For more details, see [Use display tags to place content](docId\:uJaTyXEJPxkiV29-XX1r-). 

:::hint{type="success"}
**What display tags should I expect to see? **

The display tags available to you are based on your admin level, reflecting what you also see in the **Admin** **➤** **Tags** **➤** **Display **menu. 
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# Availability

Have you selected the correct groups, teams, or user tags?

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--rZb-iRHapDJrBrFZSQZ-4-20241114-160318.png "Availability section within content ")

To check your content has the correct availability:

1. On the dashboard, go to the list of your content items (e.g., Forms) and review the **Availability** column.
2. If needed, select an item to make changes and save. 

:::hint{type="success"}
**How is content visibility determined by groups, teams, or user tags?**

- If only the top-level is selected, everyone sees the content. 
- If only specific teams are selected, everyone else is excluded from seeing the content, except those in the teams. 
- If both teams and user tags are selected everyone in those teams and with those user tags will see the content.
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# User assignment

Have you assigned the users the same hierarchy and/or tags as the content?

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--I2WOFEGu3jEm8fBeEkY2R-20241114-153947.png "User list ")

To check the user's assignment:

1. Go to **Admin** ➤ **Users **and in the user list review the **Tag** and **Hierarchy** columns. 
2. If needed, select a user to edit their **Assignment**. For more steps, see [Edit a user](docId:_lNHbzPGzldZec1UuUeUn).
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# Section capacity

Are there enough slots in the section?

::Image[]{src="https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--LaYwggVJ7scWFUX2w6ITJ-20241114-153500.png" size="40" width="372" height="468" position="center" caption="Section settings" showCaption="true"}

To adjust the number of slots in a section:

1. Open the layout editor, and in the top-left corner of your chosen section, click the gear icon or select **Edit section***. *Alternatively, [use the Map](docId\:dVC2F7IRYVZNdiH0g87DD) to navigate directly to the section.
2. Scroll down to the **Grid layout** and use the arrows to adjust the number of rows and columns. For more steps, see [Add & edit sections](docId\:RkejaksdeqJyqkTIG-dqY). 
3. Click **Save**. 
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