---
title: Add & invite multiple users
slug: add-and-invite-multiple-users
docTags: 
createdAt: 2022-06-21T23:01:58.000Z
---

:::hint{type="info"}
**Who can do this:**

- Anyone with the Users (editable) permission
:::

Onboard employees by adding them as users in the dashboard and inviting them to register and download the app. 

## Use this when

- You're not using single sign-on to onboard employees. 
- You don't have a reliable communication tool and want to use Refresh for consistency. 
- You have a mailing list that at least includes email addresses.

Here is an example of an email they receive:

::Image[]{src="https://api.archbee.com/api/optimize/UvIid87QOyOAFNtwAJwuq/sFHlR2_tkuHY3uCb0Wgcb_screenshot-2.png" size="30" width="415" height="876" position="center" showCaption="false"}

Employees receive a unique private link, which can only be used once. After they follow the prompt to create a password, they are registered. 

:::hint{type="success"}
**When should I set up groups? **

Set up groups, including teams, first, before onboarding users, so you can assign them to groups afterwards. See [Manage groups & tags](docId\:ZV_h_1SabZ5EJh9_2KVdF).
:::

To add multiple users:

1\. Go to **Admin** ➤ **Users **and at the top of the list, click **Add/Invite.  **

2. In the **Add/Invite users** window, select **Multiple users.**

![](https://api.archbee.com/api/optimize/aL1TvWcESMCDQPkBf0hc--FeCNjZlBaRiNulDT0U-Vi-20241203-235549.png)

3. Select **Download the template here** and prepare your user list. 

:::hint{type="success"}
**How do I avoid errors?**

Ensure you use the same column headings as the template. If you're using multiple tags, list them in a single column, separated by pipe characters ( | ).
:::

4. Click **Select **to upload the CSV file from your computer.

5. If you want, tick the following:  

- **Don't send invites at this time: **Keep this unselected when sending initial invites, otherwise users will be added to the dashboard, but not invited.
- **Bring users to app content: **This lets you choose the content you want users to view and prompts users to download the app.

![](https://api.archbee.com/api/optimize/UvIid87QOyOAFNtwAJwuq/Wuh1SNiuA03ZNbUXycsDz_screenshot-2023-06-29-at-955.png)

6\. Choose how you want users to receive invites, whether **Email** or **Text.**

:::hint{type="warning"}
**How do I send invites via text?**

Please connect with the Refresh customer success team if you'd like to send texts. Then, remember to include users' mobile phone numbers in your uploaded list.
:::

7\. Click **Continue.**

Users immediately appear in the dashboard and their registration status is pending, until they register.